I don’t have a Login ID or Password. How do I get one?
I can’t remember my password. How do I have it reset?
I have logged into the secure client access area before, but now it isn’t letting me in. What should I do?
I am the Hospice Administrator for my program and can’t remember my password. How do I have it reset?
I have received a password-protected zip file. How do I download the Zip Reader software to view it?
I don’t know who my Hospice Administrator is. How do I find out who the designated person is for my hospice?

I don’t have a Login ID or Password. How do I get one?

Please see your designated Hospice Administrator. They can assign one to you.

I can’t remember my password. How do I have it reset?

Please see your designated Hospice Administrator. They are able to reset your password for you.

I have logged into the secure client access area before, but now it isn’t letting me in. What should I do?

Please follow these steps. If this doesn’t work, see your Hospice Administrator to have your password reset.

• Open up your Internet browser
• Go to the toolbar at the top and select "Tools", then "Internet Options"
• Then select the "Content" tab
• In the Content tab, select "AutoComplete"
• Then click "Clear Passwords"
• Click OK until all of the boxes close
• Once you have done all of that, close the Internet Explorer
• Open it again and try to log in

I am the Hospice Administrator for my program and can’t remember my password. How do I have it reset?

Please email support@excellerx.com

I have received a password-protected zip file. How do I download the Zip Reader software to view it?

For HIPAA compliance and security, excelleRx staff sends PHI material as password-protected zip files with 128-bit encryption. The program which can open this file is Zip Reader by PKWARE.

Click here to download the free installation software.

I don’t know who my Hospice Administrator is. How do I find out who the designated person is for my hospice?

Please email support@excellerx.com