PROM was created by Hospice Pharmacia in response to the challenges that hospices face in collecting patient-level data to meet the QAPI requirements in the Conditions of Participation. PROM is a data collection process that allows participating hospices to systematically capture and document patient symptom information. The data can be used to illustrate symptom outcome trends at the hospice level, and can be compared with other participating hospices. These comprehensive reports allow case managers to make “real time” adjustments in each patient’s care plan, and enable hospice QAPI teams to identify deficiencies and opportunities for improvement.

PROM is available as an à la carte service. The simple per-project fee is determined by the number of patients enrolled and the number of calls made.

PROM benefits include:

• Reduced paperwork: information is collected, organized, and reported by HP
• New, objective insights: “third party” data collection can provide new, unbiased information
• Accuracy: data are systematically collected and reported
• Efficiency: saves hospice time and resources
• Improved patient care, planning and documentation
• Accountability: emphasizes the need to assess and manage symptom clusters